Working with HUM | 31st Jul 2017

Nine hours: All it takes to hand over your IT support to the experts

By HUM

Every small business owner knows how it feels to be stretched time-wise. You get so caught up with working in your business, there’s not enough time to work on it.

Keeping up with technology in particular can be a huge hassle. It's critical to your business, yet without the resources, capacity or expertise on hand, it's hard to stay on top of your IT, let alone maximise the advantages it can bring.

Mandy Jacobsen, from Red Eleven, remembers the relief she felt when she finally moved her business’ IT support to an outside provider:

 “When I was growing my business and my IT headaches were spiralling, the best thing I did was hand it all over to the experts so I could play to my strengths, and re-focus my time and effort on innovation and growth.”

Given you're reading this, you probably already know that handing the reins over to an all-in-one IT support team makes sense for your business. But then there are so many reasons as to why now, today, just isn’t the right time to do so. Too busy. Too stressed. Too disruptive. Too unknown. Don’t worry, we get it.

Good news is, moving your IT support to an expert outside provider doesn’t have to be difficult or dramatic. In fact it’s nowhere near as scary - or as time consuming - as you might think.  

To put your mind at ease, here’s a quick five step summary, to show you how a typical transition process to HUM unfolds.

HUM illustration 03 3

STEP ONE: HIGH LEVEL DISCOVERY (WHERE YOU ARE, WHERE YOU WANT TO BE)

This is an initial, top-line discussion designed to zero in on your business, create an overview of your current IT set up (how many users, how many business apps you run and how it all knits together etc), and clearly identify what your challenges and needs are.

YOUR TIME = 2 HOURS

STEP TWO: THE PLAN (STRAIGHT UP, NO NONSENSE PROPOSAL)
Taking the learnings from step one, our CIO and team of expert HUMmers further assess your situation, then draft a plan clearly stating what IT support and services we provide, along with any necessary additions or upgrades that we think you should have (eg, replacing your networking stack or moving your mail to Microsoft Office 365).The minute we’ve agreed on a course of action, and got the costs sorted, we’re good to move to the next phase.

YOUR TIME = 1 HOUR (processing / working through proposal).

STEP THREE: THE WELCOME (MEET THE TEAM, GET YOUR GO TO GUY)
Time for some introductions. Your HUM support crew (think of them as an extension of your own team) will step in at this stage to undertake an in-depth analysis of your IT and your business. You’ll be assigned a ‘go to guy’ for the remainder of the transitioning phase, and they’ll keep you fully up to date with what’s happening, when. This step involves things like gaining access to your passwords, documenting how you work and bedding it all in at HUM’s end. Typically, it takes a few days to get to the bottom of a) how you run things and b) what your true IT requirements are.

YOUR TIME = 6 HOURS MAX (don’t worry, we do most of the work).

STEP FOUR: COUNTING DOWN (THE LIFT AND SHIFT)
Before pushing the final button, we’ll be working behind the scenes to ensure that all the provisioning and prerequisites are sorted, so you can work seamlessly once the ‘lift and shift’ process is complete. Rest assured we use a specific set of tools, methodologies and architecture - and we plan for the changeover outside of your core business hours to make sure there’s minimal impact on your day-to-day operations when the changeover occurs.

Clients are invariably surprised with how quick and seamless the process is.

YOUR TIME: 0 (we take care of the lot).

STEP FIVE: LET’S HUM!
Once you have been working in your new environment for a few days, we will decommission any old stuff, and get it out of the way. We’ll also equip you and your team with the right info, so you can use your shiny new IT to the max, and really get productivity humming.

TOTAL TIME TO MAKE THE SHIFT TO HUM: 9 HOURS  

*Please note, these timeframes are approximations only.


To leave you in no doubt that we make the move easy that we make it easy, here are a couple more reasons to HUM:

  • HUM will charge you nothing for the transition phase, you won’t be locked into a contract, and once you’re up and running you will have budget certainty around ‘one fixed fee, per user, per month’.
  • The transition process is proven and simple. Here in New Zealand, HUM (via parent company, Origin) has brought literally hundreds of clients on board in a speedy, streamlined and seamless manner.

So if you’re time poor, and want more hours in the day to work on your business rather than init, talk to the team at HUM today. The move is easy and the benefits are immediate - you’ll wonder why you didn’t do it sooner.

get hum now

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